Q: How long does delivery usually take?

A:The product will be shipped within 2 business days after purchase. Delivery to North America and Europe takes approximately 5-10 business days. For other countries, shipping from our warehouse in China will take around 7-15 business days.


Q: What should I do if I receive a product that is different from what I ordered or if there are missing items?

A: Please email us immediately with your order ID number and photos of the shipping label, of the SKU model number on the back of the product box, and of all the products you did receive. Send all photos to fikwot@fikwot.net.


Q: I ordered more than one item. Will they all be delivered at the same time?

A: If all items are purchased on the same day, we try our best to make sure they are all delivered at the same time. Products that are purchased on different days have a lower likelihood of being delivered together.

Q: Can I change my delivery ddress after the product has already been shipped?

A: Unfortunately, we cannot change shipment information once the product is en route.


Q: Which countries do you ship to?

A: We offer global shipping services. The choice of logistics method depends on your specific location, and we will use the fastest shipping method to deliver to you!

Q: How to check the status of my package?

A: Get your tracking number from order detail or your email send from fikwot.net.